MAINTENANCE

EMERGENCY

  • Major water leaks and burst pipes
  • Fire and/or smoke inside the property
  • Gas odor
  • Carbon monoxide detector alarming
CALL

HIGH PRIORITY

  • No heat if outside temperature is < 50 degrees
  • No air conditioning if outside temperature is > 85 degrees
  • No hot water
  • No electricity
  • Refrigerator not cooling
TENANT PORTAL

NON-URGENT

  • Appliance other than refrigerator not working
  • Slow leak that can be contained
  • Heating/air conditioning not working when temperatures are moderate
TENANT PORTAL

TENANT RESPONSIBILITY

  • Changing air filters
  • Changing water filters
  • Changing burnt out light bulbs
  • Tightening screws on doorknobs and towel bars
VENDOR RECOMMENDATIONS

IN CASE OF EMERGENCY

WATER LEAKS AND BURST PIPES

Please turn off water at main valve (usually in coat closet or pantry in newer homes) + then call 919.675.1444 (during business hours) or 919.675.1444 ext. 15 (after hours, weekends or holidays)



FIRE AND/OR SMOKE INSIDE THE PROPERTY
Please leave the property, call 911 + then 919.675.1444 (during business hours) or 919.675.1444 ext. 15 (after hours, weekends or holidays)



GAS ODOR OR CARBON MONOXIDE DETECTOR ALARMING

Please leave property, contact gas company + then call 919.675.1444 (during business hours) or 919.675.1444 ext. 15 (after hours, weekends or holidays)