Tenants

Prospective Tenants

Moving can be stressful, whether it’s across town or across country.  At Acorn + Oak we’re dedicated to making renting a house through us the simplest part of your move.  We’re easy to work with, easy to get in touch with and most importantly, excited to have you as a new tenant.

We make relocating a breeze by:

  • Helping newcomers navigate the Triangle. Raleigh, Durham, and Chapel Hill are all unique places—we’ll assist you in finding the city that will best meet your needs
  • Narrowing your search. Sometimes too much choice can be bad thing–tell us your requirements in a property + neighborhood and we’ll help refine your search
  • Making the paperwork less papery. All applications and leases can be filled out + signed electronically and application fees can be paid by credit or debit card.
  • We’re here to help. Quickly + courteously responding to all communication + questions

We’re also committed to making your tenancy with us as comfortable as possible.  As an Acorn + Oak tenant, you’ll receive access to:

  • Locally inspired welcome packages with info on new home + town
  • 24 hour phone line for property related emergencies
  • Convenient account access through Tenant Portal for non-emergency maintenance requests
  • Simple online rent payment options via ePayments
  • Acorn + Oak organized “happy hour” events to introduce new tenants to the area
  • Monthly gift card give aways to support both tenant timeliness + our local Triangle businesses

We’d love to talk to you about how we can be of service!  Please call us at 919.675.1444 or shoot us an email at info@acorn-oak.com.

Current Tenants

Paying Rent
Just a friendly reminder that rent is due on the 1st of each month + considered late if not received by midnight on the 5th.  If you’ve had an emergency and will be paying late, please send us an email at info@acorn-oak.com to let us know + be sure to include the 5% late fee when you make your payment.  If a check is returned due to insufficient funds in your account, there will be a $25 NSF fee.

  • To pay by ePayment, please log on to your Tenant Portal
  • To pay by mail, please mail payment to: Acorn+ Oak, PO Box 600115, Raleigh, NC 27675-6115
  • Please make sure your check is made payable to Acorn + Oak and that you include your name + property address on the check
  • Unfortunately, we are not able to accept cash payments

In Case of Emergency

Do you see water?  Do you smell smoke or natural gas?  Please contact us!  Acorn + Oak is here to assist with your property related emergencies 24 hours a day.

Emergencies include:

  • Water leaks/burst pipes. Please turn off water at main valve (usually in coat closet or pantry in newer homes) + then call 919.675.1444 (during business hours) or 919.675.1444 ext. 15 (after hours, weekends or holidays)
  • Fire and/or smoke inside the property. Please leave the property, call 911 + then 919.675.1444 (during business hours) or 919.675.1444 ext. 15 (after hours, weekends or holidays)
  • Gas odor/carbon monoxide detector alarming. Please leave property, contact gas company + then call 919.675.1444 (during business hours) or 919.675.1444 ext. 15 (after hours, weekends or holidays)

High priority non-emergency maintenance issues should be submitted through your Tenant Portal.  These requests will be assigned to vendors as urgent + will be remediated as quickly as possible.

High priority non-emergency maintenance issues include:

  • No heat if outside temperature is < 50 degrees
  • No air conditioning if outside temperature is > 85 degrees
  • No hot water
  • Refrigerator not cooling

For all other maintenance issues, please submit a request for maintenance through your Tenant Portal + we’ll have it repaired as soon as possible!