Prospective Tenants

Moving can be stressful, whether it’s across town or across country.  At Acorn + Oak we’re dedicated to making renting a house through us the simplest part of your move.  We’re easy to work with, easy to get in touch with and most importantly, excited to have you as a new tenant. 

 

We make relocating a breeze by:

  • Helping newcomers navigate the Triangle.  Raleigh, Durham, and Chapel Hill are all unique places—we’ll assist you in finding the city that will best meet your needs
  • Narrowing your search.  Sometimes too much choice can be bad thing--tell us your requirements in a property + neighborhood and we’ll help refine your search
  • Making the paperwork less papery.  All applications and leases can be filled out + signed electronically and application fees can be paid by credit or debit card.
  • We're here to help. Quickly + courteously responding to all communication + questions

 

We’re also committed to making your tenancy with us as comfortable as possible.  As an Acorn + Oak tenant, you’ll receive access to:   

  • Locally inspired welcome packages with info on new home + town
  • 24 hour phone line for property related emergencies
  • Convenient account access through Tenant Portal for non-emergency maintenance requests
  • Simple online rent payment options via ePayments
  • Acorn + Oak organized “happy hour” events to introduce new tenants to the area
  • Monthly gift card give aways to support both tenant timeliness + our local Triangle businesses

 

We’d love to talk to you about how we can be of service!  Please call us at 919.675.1444 or shoot us an email at This email address is being protected from spambots. You need JavaScript enabled to view it..

Current Tenants

Paying Rent

Just a friendly reminder that rent is due on the 1st of each month + considered late if not received by midnight on the 5th.  If you’ve had an emergency and will be paying late, please send us an email at This email address is being protected from spambots. You need JavaScript enabled to view it. to let us know + be sure to include the 5% late fee when you make your payment.  If a check is returned due to insufficient funds in your account, there will be a $25 NSF fee.

 

  • To pay by ePayment, please log on to your Tenant Portal
  • To pay by mail, please mail payment to:  Acorn+ Oak, PO Box 600115, Raleigh, NC 27675-6115
  • Please make sure your check is made payable to Acorn + Oak and that you include your name + property address on the check
  • Unfortunately, we are not able to accept cash payments

 

In Case of Emergency

Do you see water?  Do you smell smoke or natural gas?  Please contact us!  Acorn + Oak is here to assist with your property related emergencies 24 hours a day.

 

Emergencies include:

  • Water leaks/burst pipes.  Please turn off water at main valve (usually in coat closet or pantry in newer homes) + then call 919.675.1444 (during business hours) or 919.675.1444 ext. 15 (after hours, weekends or holidays)
  • Fire and/or smoke inside the property.  Please leave the property, call 911 + then 919.675.1444 (during business hours) or 919.675.1444 ext. 15 (after hours, weekends or holidays)
  • Gas odor/carbon monoxide detector alarming.  Please leave property, contact gas company + then call 919.675.1444 (during business hours) or 919.675.1444 ext. 15 (after hours, weekends or holidays)

 

High priority non-emergency maintenance issues should be submitted through your Tenant Portal.  These requests will be assigned to vendors as urgent + will be remediated as quickly as possible.

High priority non-emergency maintenance issues include:

  • No heat if outside temperature is < 50 degrees
  • No air conditioning if outside temperature is > 85 degrees
  • No hot water
  • Refrigerator not cooling

 

For all other maintenance issues, please submit a request for maintenance through your Tenant Portal + we’ll have it repaired as soon as possible!